Effective Communication for Quality Service Delivery

Overview

This course equips learners with effective communication skills to deliver quality service across diverse customer interactions. Participants will learn how to clarify information, respond appropriately, and adapt communication styles to different social and cultural backgrounds. Through practical scenarios and roleplays, learners gain the confidence to apply verbal and non-verbal communication that builds trust, enhances customer satisfaction, and drives positive results in the workplace.

Who Will Benefit

This course is suitable for individuals working or aspiring to work in customer-facing roles within retail, beauty, wellness, hospitality, or service industries. It’s ideal for those who wish to: ✔️ Improve communication and interpersonal skills at work. ✔️ Learn how to handle customers from diverse social and cultural backgrounds. ✔️ Build confidence in delivering quality service through effective communication. ✔️ Enhance teamwork and workplace professionalism.

Why Choose This Course

✔️ Perform tasks based on information received ✔️ Respond according to social and cultural backgrounds of customers ✔️ Communicate effectively when performing activities to clarify and respond accordingly ✔️ Build Real Communication Confidence ✔️ Improve Cross-Cultural Understanding ✔️ Enhance Customer Satisfaction ✔️ Hands-On Practice & Roleplay ✔️ Boost Career & Workplace Performance ✔️ Learn from Industry Professionals

Entry Requirements

✔️ Course completion requirements: Fulfill at least 75% attendance and pass assessments ✔️ Aged 21 years and above. ✔️ Education level of at least Workplace Literacy and Numeracy (WPLN) Level 3 or its equivalent. ✔️ SOQ shall counsel and advise applicants without meeting the education, literacy and numeracy requirement that they may not be able to comprehend the content, keep up pace of training and/or cope with assessment conducted. Where necessary, unsuitable applicants will be discouraged from enrolling in the programme.

Expected Learning Outcomes

✔️LO1 Learners will be able to perform tasks based on information received ✔️LO2 Learners will be able to respond according to social and cultural backgrounds of customers. ✔️LO3 Learners will be able to communicate effectively when performing activities to clarify and respond accordingly Role Play & Demonstration (Choose 1) ✔️Effective Communication with Confident Visual & Etiquette OR ✔️Effective Communication with Perfume Artistry Additional Notes Eligible for Claim Period: 04 July 2022 to 03 July 2028 Training provider: SOQ International Academy Pte. Ltd. (201723514D) Funding Information SkillsFuture Funding (Baseline) - Singapore Citizen 21-39/ Singapore PR/ LTVP+ Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40 Skillsfuture Enhanced Training Support for SMEs Corporate Absentee Payroll (AP) SkillsFuture Credit (SFC) SkillsFuture Enterprise Credit (SFEC) Union Training Assistance Programme (UTAP)

Practical Hands-On Activities

Effective Communication with Confident Visual & Etiquette Learners will explore how effective communication is strengthened through confident visual presentation, professional body language, and appropriate social etiquette. The session focuses on developing positive first impressions through grooming, posture, facial expressions, eye contact, tone of voice, and professional mannerisms. Participants will practise expressing themselves clearly and confidently while applying suitable etiquette in different social and workplace situations. Through practical activities and guided demonstrations, learners will understand how verbal communication, personal presentation, and non-verbal cues work together to build credibility, confidence, and professionalism. This hands-on activity helps learners communicate more effectively and present themselves with confidence, respect, and poise in everyday and professional interactions. Effective Communication with Perfume Artistry Learners will explore how fragrance can be used as a creative tool to express personality, mood, and individual identity while enhancing personal communication and self-presentation. The session focuses on understanding different fragrance families, scent preferences, and how selected notes can influence impressions and emotional responses. Participants will practise identifying and combining fragrance notes to create a personalised scent that reflects their preferred style and character. Through guided hands-on activities, learners will understand how perfume artistry can complement grooming, confidence, and social presence. This experiential activity helps learners connect scent with personal expression, allowing them to communicate their individuality in a subtle, memorable, and refined way.

Additional Notes

Eligible for Claim Period: 04 July 2022 to 03 July 2028 Training provider: SOQ International Academy Pte. Ltd. (201723514D) Funding Information SkillsFuture Funding (Baseline) - Singapore Citizen 21-39/ Singapore PR/ LTVP+ Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40 Skillsfuture Enhanced Training Support for SMEs Corporate Absentee Payroll (AP) SkillsFuture Credit (SFC) SkillsFuture Enterprise Credit (SFEC) Union Training Assistance Programme (UTAP)

Course code: TGS-2021006709
Mode of training: Classroom
Duration: 8 Hrs (1 Day)
Mode of assessment: Role Play & Written Assessment
From: $96.00