Terms and Conditions

Terms and Conditions

Official platform name: SOQ International Academy
Website: https://soq.edu.sg
Organisation: SOQ International Academy Pte. Ltd. (UEN 201723514D)
Effective date: 14 September 2026 (Singapore law review update)
Governing law: Laws of the Republic of Singapore
Dispute resolution: Arbitration in Singapore (SIAC), subject to the carve-outs below

These Terms and Conditions (“Terms”) form a legally binding agreement between you and SOQ International Academy Pte. Ltd. trading as SOQ International Academy (“SOQ”, “we”, “us”, or “our”). They govern your access to and use of our websites, learning management platform, courses, content, tools, and related services (collectively, the “Services”).

By accessing or using the Services, creating an account, clicking accept, or completing a purchase or enrolment, you agree to these Terms. If you do not agree, do not use the Services.

1. Related policies (incorporated by reference)

These documents form part of your agreement with SOQ where applicable:

• Data Protection Policy (PDPA)
• AI Use & Transparency Policy
• Consumer Fair Trading & Consumer Data Policy
• Intellectual Property & Trademark Notice
• Student Policy (and any PEI–Student Contract for applicable programmes)

If there is a conflict for a funded or PEI Diploma programme, the PEI–Student Contract and Student Policy prevail for that programme’s academic/fee rules. For platform use, IP, AI, acceptable use, and liability, these Terms prevail.

2. Who we are; official branding

The official platform and academy name is SOQ International Academy. All rights in the name, logos, trade dress, domain names (including soq.edu.sg), and related branding belong to SOQ International Academy Pte. Ltd. Unauthorised use is prohibited. See our Intellectual Property & Trademark Notice.

3. Eligibility and accounts

• You must provide accurate registration information and keep it updated.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• Notify us promptly of any unauthorised use at academy@soq.edu.sg.
• We may suspend or terminate accounts that violate these Terms, pose security risk, or involve fraud, abuse, or unpaid fees.

4. Licence to use the Services (not a sale of the platform)

Subject to these Terms and timely payment of applicable fees, SOQ grants you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Services for your own learning or authorised organisational use.

You do not acquire ownership of the platform software, source code, infrastructure, courseware templates, documentation pack, or underlying systems. Except as expressly permitted in a written licence from SOQ:

• You may not copy, modify, distribute, sell, rent, sublicense, reverse engineer, decompile, or create derivative works of the platform or protected materials
• You may not remove proprietary notices or use SOQ branding to imply endorsement without written permission
• You may not use the Services to build a competing product or to scrape content at scale

Where SOQ resells, licenses, or white-labels technology that was developed with AI-assisted tools, all commercial rights granted to end users remain those stated in these Terms and any separate written licence. AI-assisted development does not diminish SOQ’s ownership or licensing rights in the Services.

5. Courses, enrolment, fees, and refunds

• Course descriptions, schedules, fees, GST, funding eligibility, attendance, assessment, certification, withdrawal, and refunds are governed by the applicable course page, checkout terms, Student Policy, and (where required) PEI–Student Contract.
• Enrolment is generally non-transferable unless SOQ agrees in writing.
• Prices may change; the price confirmed at checkout or in your contract applies to that purchase.
• SOQ is GST-registered; GST is shown where applicable.

6. Acceptable use

You agree not to:

• Violate any Singapore law or third-party rights
• Upload malware, attempt unauthorised access, or disrupt the Services
• Harass trainers, staff, or other users; post defamatory, obscene, or discriminatory content
• Share account access, assessment answers, or credentials in a way that undermines academic integrity
• Misrepresent your identity, qualifications, or affiliation with SOQ
• Use AI features to generate misleading reviews, fake testimonials, or deceptive marketing about SOQ or third parties
• Use the Services for spam, phishing, or unlawful surveillance

We may remove content, restrict features, or suspend access for violations.

7. User content

You retain ownership of content you submit (assignments, forum posts, profile content), but grant SOQ a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, and display that content as needed to operate the Services and deliver programmes. You represent that you have the rights to submit such content and that it does not infringe others’ rights.

8. AI-assisted features and disclaimers

Parts of the Services and our internal operations may use artificial intelligence or automated tools. AI outputs may be incomplete, inaccurate, or inappropriate. AI features are assistive only and do not replace human professional judgment for enrolment decisions, formal assessment outcomes, legal advice, medical advice, or regulatory determinations. See the AI Use & Transparency Policy.

9. Third-party services

The Services may integrate payment gateways, video conferencing, analytics, messaging, cloud hosting, or AI providers. Those services are subject to their own terms. SOQ is not responsible for third-party outages or acts outside our reasonable control, except as required by Singapore law.

10. Intellectual property

All platform materials, courseware, trademarks, logos, documentation, designs, and compilations are protected by intellectual property laws. Unauthorised use may result in civil and/or criminal liability. Details are in the Intellectual Property & Trademark Notice.

11. Warranties and disclaimers

To the maximum extent permitted by Singapore law (including the Unfair Contract Terms Act 1977 and the Consumer Protection (Fair Trading) Act 2003), the Services are provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free operation, or that AI outputs will meet your specific expectations.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Singapore law. Where you deal as a consumer, any exclusion or limitation applies only to the extent it is reasonable under the Unfair Contract Terms Act 1977.

12. Limitation of liability

Subject to Section 11 and to the maximum extent permitted by Singapore law:

• SOQ is not liable for indirect, incidental, special, consequential, or punitive losses, or loss of profits, data, goodwill, or business opportunity, whether arising in contract, tort (including negligence), or otherwise
• SOQ’s aggregate liability arising out of or relating to the Services in any twelve (12) month period is limited to the total fees you paid to SOQ for the specific Service giving rise to the claim in that period (or, if no fees were paid for that Service, SGD 100)

These limits do not apply to fraud, wilful misconduct, or liability that cannot be limited by law.

13. Indemnity

You agree to indemnify and hold harmless SOQ International Academy Pte. Ltd., its officers, employees, trainers, and agents from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, your User Content, or your violation of law or third-party rights.

14. Suspension, termination, and survival

We may suspend or terminate access for breach, non-payment, legal risk, or platform integrity reasons. You may stop using the Services at any time. Provisions that by nature should survive (IP, licences granted to SOQ, disclaimers, liability limits, indemnity, governing law, and dispute resolution / arbitration) survive termination.

15. Changes to the Services and Terms

We may update the Services and these Terms. Material changes will be posted on this page with a revised effective date. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services and contact us regarding any active paid enrolment.

16. Governing law

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of the Republic of Singapore. The arbitration agreement in Section 17 is likewise governed by Singapore law.

17. Dispute resolution — negotiation, then arbitration in Singapore

17.1 Good-faith negotiation. If a dispute arises out of or in connection with these Terms or the Services (including any question regarding existence, validity, or termination), the parties shall first attempt in good faith to resolve it amicably. Either party may give written notice of the dispute to the other (email suffices). The parties shall negotiate for thirty (30) days from that notice.

17.2 Final resolution by SIAC arbitration (seat: Singapore). Subject to Sections 17.3 to 17.5, any dispute that remains unresolved after the negotiation period shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference into this clause.

• Seat of arbitration: Singapore (legal seat). Hearings may be conducted in Singapore and/or by video conference as the tribunal directs.
• Tribunal: one (1) arbitrator, unless the SIAC Rules or the SIAC Registrar require otherwise
• Language: English
• Expedited procedure: Either party may apply for the Expedited Procedure under the SIAC Rules where available

The arbitration agreement is intended to be enforceable under the International Arbitration Act 1994 and/or the Arbitration Act 2001 (as applicable). The award is final and binding. Judgment upon the award may be entered and enforced in any court having jurisdiction.

17.3 Carve-outs (not forced into SIAC where Singapore law or access to justice requires otherwise).

• Injunctive / IP relief: Either party may seek interim, interlocutory, or injunctive relief (including for IP, confidentiality, account misuse, or platform abuse) from the courts of Singapore or any other competent court, without waiving arbitration for the underlying dispute.
• Small Claims Tribunals: If you are a consumer and your claim falls within the jurisdiction of the Small Claims Tribunals of Singapore, you may bring that claim there instead of SIAC arbitration.
• PEI / student contract routes: Mandatory dispute, mediation, or tribunal processes under a PEI–Student Contract, Student Policy, or applicable education regulations continue to apply and are not displaced by this Section where they are compulsory.
• Regulatory complaints: Complaints to PDPC, CASE, or other regulators are not barred by this arbitration clause.

17.4 Notice of arbitration clause. By creating an account, clicking accept, completing checkout, or otherwise agreeing to these Terms, you acknowledge that you have read this Section 17 and agree that covered disputes will be resolved by arbitration in Singapore as stated above (subject to the carve-outs).

17.5 Severability of arbitration terms. If any part of this Section 17 is held unenforceable as to a particular claim or party, the remainder continues in force, and that claim may proceed in the courts of Singapore.

18. General

• Entire agreement: These Terms and the policies incorporated by reference are the entire agreement for platform use, subject to any signed PEI–Student Contract or written licence for a specific programme or product.
• Severability: If any provision is invalid, the rest remains effective.
• No waiver: Failure to enforce a provision is not a waiver.
• Assignment: You may not assign these Terms without SOQ’s written consent. SOQ may assign to an affiliate or successor.
• Third parties: Save for SOQ’s officers and agents entitled to benefit from indemnity/limitation clauses, a person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 2001 to enforce these Terms.

19. Contact

SOQ International Academy Pte. Ltd.
10 Anson Road, International Plaza #23-08 & #35-16, Singapore 079903
Email: academy@soq.edu.sg
Phone: +65 6996 3383