Student Policy
This page summarises key learner policies for SOQ International Academy. Please read the full Student Policy PDF before enrolment. Where there is any difference between this summary and the PDF, the PDF prevails.
Full PDF available for download: upload student-policy.pdf to the LMS file manager / store (source: soq.edu.sg /upload/general/student-policy.pdf), then link it here after publish. Typical public path examples: /store/student-policy.pdf or your media library URL.
Policy summary
- Attendance — Learners on funded programmes generally must achieve at least 75% attendance and pass required assessments to remain eligible for funding and certification.
- Enrolment — Enrolment is non-transferable. Withdrawal or rescheduling is subject to SOQ’s stated notice periods and fee rules.
- Rescheduling — Reschedule requests are typically required at least 10 working days in advance and subject to availability; complimentary reschedule entitlements (if any) are stated in the full policy.
- Fees & refunds — Course fees, deposits, refunds, and cooling-off arrangements follow the Student Policy and, for PEI Diploma programmes, the PEI–Student Contract.
- Conduct — Learners are expected to uphold professional conduct, respect trainers and peers, and follow campus / online class rules.
- Certification — Awards (WSQ SOA, VTCT/iTEC Diploma, or SOQ Certificate of Completion) are issued only upon successful completion of course requirements.
- Personal data — Collection and use of personal data are governed by our Data Protection Policy.
- Platform terms — Use of the SOQ International Academy website and learning platform is also governed by our Terms and Conditions, AI Use & Transparency Policy, Consumer Policy, and IP & Trademark Notice.
Need help?
Contact Academy Support at academy@soq.edu.sg or +65 6996 3383.
