SOQ-Training Management System (TMS) Blog

Retail Scripts That Lift Average Ticket Size — Steven Lee

Simple product recommendation flows for beauty teams.

Steven Lee · 7 Mins. Read · 18 Sep 2026 · Academy News

Simple product recommendation flows for beauty teams. [SOQ instructor demo]

At SOQ International Academy, trainers like Steven Lee coach beauty and wellness professionals who need practical, Singapore-ready skills — not theory alone.

This note focuses on retail: what we practise in class, what we measure on the floor, and how GenAI can support (not replace) professional judgement.

What learners walk away with

A clear client consultation flow they can use the same day

Checklists that survive a busy Saturday roster

Language for recommending home care without sounding pushy

Book a 1:1 session on my profile if you want this adapted for your salon or spa team.

[SOQ instructor demo]

Steven Lee

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5 Courses

20 Articles

Steven Lee is an experienced digital marketing strategist and adult educator with over 15 years of expertise in online marketing, media buying, and campaign management across Singapore and China. Having worked in both agency and corporate environments, he brings a unique perspective that combines technical skill, business acumen, and practical marketing insight.

A certified ACTA trainer, Lee has conducted numerous SkillsFuture-approved courses on SEO, WordPress, Shopify, and digital advertising, empowering learners to build, manage, and scale their own digital presence effectively. He has also held managerial positions in several marketing firms, where he led end-to-end campaign strategy and performance optimization.

His strong foundation in Google Ads, Analytics, Bing Ads, and SEO is complemented by a solid background in customer service and project management, allowing him to deliver marketing strategies that are both data-driven and customer-focused.

Lee’s classes are known for their clarity, structure, and real-world relevance. He breaks down complex digital marketing concepts into practical, step-by-step applications that even beginners can grasp. Learners describe his sessions as informative, motivating, and results-oriented — packed with actionable insights that translate directly into business growth.

Official SOQ profile: soq.edu.sg/trainer/steven-lee