SOQ-Training Management System (TMS) Blog

Building Client Trust in Singapore’s Beauty Market — Tan Hai Tat

Practical consultation habits that convert walk-ins into loyal clients.

Tan Hai Tat · 7 Mins. Read · 18 Sep 2026 · Academy News

Practical consultation habits that convert walk-ins into loyal clients. [SOQ instructor demo]

At SOQ International Academy, trainers like Tan Hai Tat coach beauty and wellness professionals who need practical, Singapore-ready skills — not theory alone.

This note focuses on client care: what we practise in class, what we measure on the floor, and how GenAI can support (not replace) professional judgement.

What learners walk away with

A clear client consultation flow they can use the same day

Checklists that survive a busy Saturday roster

Language for recommending home care without sounding pushy

Book a 1:1 session on my profile if you want this adapted for your salon or spa team.

[SOQ instructor demo]

Tan Hai Tat

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5 Courses

20 Articles

Hai Tat is an accomplished entrepreneur, trainer, and business strategist with over two decades of experience across education, HR, finance, technology, and business development. A true pioneer in Singapore’s startup ecosystem, he was part of the Technopreneur Home Office Scheme (THO) and has since founded multiple successful ventures, including HTZ Resources, Lifelong Training Centre, and Breakthrough Resources Pte Ltd.

As a SkillsFuture-accredited ACLP trainer, Tan Hai Tat specializes in empowering professionals and SMEs to navigate Singapore’s business landscape — from government grants and manpower planning to digitalization and overseas expansion. His leadership roles at the Institute of Intrapreneurship Singapore and HTZ Staffing & Search reflect his deep expertise in talent acquisition, organizational strategy, and workforce transformation.

With a background in Computer and Information Sciences from the National University of Singapore, he combines strategic thinking with hands-on execution — helping learners connect entrepreneurship theory to practical business growth.

Hai Tat’s learners appreciate his authentic, experience-driven approach and his ability to simplify complex business concepts through relatable real-life stories. His sessions are insightful, fast-paced, and full of practical takeaways — motivating entrepreneurs and executives alike to take bold, informed actions.

Official SOQ profile: soq.edu.sg/trainer/tan-hai-tat