SOQ-Training Management System (TMS) Blog

Service Recovery Drills That Stick — Anthony Chan

Practical soft skills facilitation notes for Singapore learners.

Anthony Chan · 8 Mins. Read · 23 Sep 2026 · Academy News

Practical soft skills facilitation notes for Singapore learners. [SOQ volume demo]

From Anthony Chan’s soft skills & adult facilitation practice at SOQ International Academy.

In this article I share field-tested soft skills facilitation methods I use in SOQ classrooms and studio coaching — focused on safety, client trust, and repeatable results.

Takeaways

A checklist you can use on your next client or class.
Common mistakes I see juniors make — and how to avoid them.
Book a 1:1 on my profile to adapt this for your team.

[SOQ volume demo]

Anthony Chan

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Anthony Chan is an experienced adult educator, trainer, and coach with a multidisciplinary professional background spanning digital marketing, leadership, workplace communication, project management, Lean methodology, workplace safety and health, retail, coaching, and manufacturing operations. He combines extensive industry experience with structured adult-learning methodologies to deliver practical and workplace-relevant training.

As an ACTA-certified trainer, Anthony has facilitated training for adult learners as well as students across digital marketing, project management, financial literacy, leadership, mindfulness, networking, and technical subjects. His training experience includes interactive classroom facilitation, project and assessment support, problem-solving, presentation skills, and post-training learner support.

Anthony adopts a supportive, practical, and growth-oriented approach to training. He focuses on providing learners with actionable tools and strategies while encouraging continuous learning, critical thinking, confidence, and professional development.

Official SOQ profile: soq.edu.sg/trainer/anthony-chan