Effective Communication for Quality Service Delivery
Approved CPE & SSG Training Provider
What Will You Learn?
About This Course
This course equips learners with effective communication skills to deliver quality service across diverse customer interactions. Participants will learn how to clarify information, respond appropriately, and adapt communication styles to different social and cultural backgrounds. Through practical scenarios and roleplays, learners gain the confidence to apply verbal and non-verbal communication that builds trust, enhances customer satisfaction, and drives positive results in the workplace.
- Mode: Classroom
- Duration: 8 Hrs (1 Day)
Source: soq.edu.sg
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Curriculum Overview
This course includes 1 modules, 3 lessons, and 0:30 hours of materials.
Imported from soq.edu.sg
Demo quiz for panel walkthrough. [SOQ panel demo]
Submit a short reflection or case study from this module.
[SOQ panel demo]
Quiz Certificate
Course Certificate
Priya Nair
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