Effective Communication for Quality Service Delivery
SOQ International Academy
Approved CPE & SSG Training Provider
About the Course
Content
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What Will You Learn?
About This Course
Practical communication techniques for retail and service professionals to deliver excellent customer experiences.
Requirements
Available Course Runs
Select your preferred intake schedule and venue to register.
Delivery Mode
In-Person Classroom (On-Campus)
Total Duration
2:00 (2 Contact Hrs)
Training Venue
SOQ International Academy Campus (277 Orchard Road #04-01 / #04-02 orchardgateway, Singapore 238858)
CR-202611-A
9 Nov 2026 - 13 Nov 2026
4 seats left
Weekdays (Mon - Fri) | 09:30 - 17:30 SGT · In-Person Classroom (On-Campus)
CR-202612-B
9 Dec 2026 - 13 Dec 2026
8 seats left
Weekdays (Mon - Fri) | 09:30 - 17:30 SGT · In-Person Classroom (On-Campus)
CR-202701-C
9 Jan 2027 - 13 Jan 2027
14 seats left
Weekdays (Mon - Fri) | 09:30 - 17:30 SGT · In-Person Classroom (On-Campus)
About the Faculty Pool
SOQ Certified Faculty
All course modules are instructed by certified master trainers and industry veterans with rigorous clinical and commercial accreditation in compliance with Singapore CPE guidelines.
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Curriculum Overview
This course includes 1 modules, 4 lessons, and 0:30 hours of materials.
Programme Structure
SOQ Curriculum Framework
Modules
1 Modules
Academic Credits
1 Credits
Contact Hours
2 Hours
Module 1 — Getting Started
4 Parts | 0:30 Hours
Welcome & Course Overview
Introduction to this SOQ programme.
Study Duration
30 Minutes
Attachments
0
Lesson Video
Demo video lesson for SOQ TMS.
Volume
5.82 MB
Module 1 Knowledge Check
Short demo quiz for SOQ TMS.
Questions
1
Duration
15 Minutes
Passing Grade
50/50
Total Grade
100
Attempts
0/3
Knowledge Check — Effective Communication for Quality Service Deli... [SOQ panel]
Demo quiz for panel walkthrough. [SOQ panel demo]
Questions
3
Duration
20 Minutes
Passing Grade
50/75
Total Grade
100
Attempts
0/3
Certificates
3 Parts
Certificate
Quiz Certificate
You will receive this certificate after passing the “Module 1 Knowledge CheckZ” quiz.
Type
Quiz Certificate
Passing Grade
50/50
Certificate
Quiz Certificate
You will receive this certificate after passing the “Knowledge Check — Effective Communication for Quality Service Deli... [SOQ panel]Z” quiz.
Type
Quiz Certificate
Passing Grade
50/75
Course Certificate
Course Certificate
If you pass all the lessons in this course, you will receive this certificate.
Type
Course Certificate
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Effective Communication for Quality Service Delivery
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