Client Complaint Recovery Playbook
Turn a bad moment into loyalty with a calm recovery path.
(5)
SOQ International Academy
Approved CPE & SSG Training Provider
About the Course
Content
Comments
4
Reviews
5
What Will You Learn?
About This Course
Turn a bad moment into loyalty with a calm recovery path.
[SOQ home demo]
- LISTEN framework
- Service recovery offers
- Escalation criteria
- Documenting incidents
Requirements
Available Course Runs
Select your preferred intake schedule and venue to register.
Delivery Mode
In-Person Classroom (On-Campus)
Total Duration
3:00 (3 Contact Hrs)
Training Venue
SOQ International Academy Campus (277 Orchard Road #04-01 / #04-02 orchardgateway, Singapore 238858)
CR-202611-A
2 Nov 2026 - 6 Nov 2026
4 seats left
Weekdays (Mon - Fri) | 09:30 - 17:30 SGT · In-Person Classroom (On-Campus)
CR-202612-B
2 Dec 2026 - 6 Dec 2026
8 seats left
Weekdays (Mon - Fri) | 09:30 - 17:30 SGT · In-Person Classroom (On-Campus)
CR-202701-C
2 Jan 2027 - 6 Jan 2027
14 seats left
Weekdays (Mon - Fri) | 09:30 - 17:30 SGT · In-Person Classroom (On-Campus)
About the Faculty Pool
SOQ Certified Faculty
All course modules are instructed by certified master trainers and industry veterans with rigorous clinical and commercial accreditation in compliance with Singapore CPE guidelines.
Recent Reviews
See what students are saying about the course.
More Reviews
Ivan Chua
23 Sep 2026
Clear, practical, and immediately useful on the beauty floor. [SOQ home demo]
Wei Ming Ong
23 Sep 2026
Clear, practical, and useful for Singapore beauty teams. [SOQ home demo]
Lisa Quah
22 Sep 2026
Loved the scripts and checklists — my team started using them the next day. [SOQ home demo]
Ryan Yap
20 Sep 2026
Great for Singapore salon and spa contexts. Worth the investment. [SOQ home demo]
Owen Seah
21 Sep 2026
Solid pacing for busy practitioners. Would like even more role-play examples. [SOQ home demo]
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Curriculum Overview
This course includes 3 modules, 7 lessons, and 2:30 hours of materials.
Programme Structure
SOQ Curriculum Framework
Modules
3 Modules
Academic Credits
1 Credits
Contact Hours
3 Hours
Certificates
1 Parts
Course Certificate
Course Certificate
If you pass all the lessons in this course, you will receive this certificate.
Type
Course Certificate
Reply to Comment
4.80
5 Reviews
Content Quality (4.8)
Teacher Skills (4.8)
Value for Money (4.6)
Support Quality (4.4)
Ivan Chua
23 Sep 2026 02:35
Clear, practical, and immediately useful on the beauty floor. [SOQ home demo]
Wei Ming Ong
23 Sep 2026 01:46
Clear, practical, and useful for Singapore beauty teams. [SOQ home demo]
Lisa Quah
22 Sep 2026 02:35
Loved the scripts and checklists — my team started using them the next day. [SOQ home demo]
Owen Seah
21 Sep 2026 02:35
Solid pacing for busy practitioners. Would like even more role-play examples. [SOQ home demo]
Ryan Yap
20 Sep 2026 02:35
Great for Singapore salon and spa contexts. Worth the investment. [SOQ home demo]
Reply to Review
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Client Complaint Recovery Playbook
Ivan Chua
Renee Pang
Kai Xin Wong
Marcus Ho
Owen Seah