Counter Opening Checklist That Sticks — Ginne Wai

Ginne Wai is a veteran in the beauty and wellness industry with over 30 years of professional experience in aesthetic management, facial treatments, lash and brow services, and beauty education. Her career journey — from beauty therapist to district manager — reflects her deep commitment to excellence, service quality, and lifelong learning.

As a former District Manager at Mary Chia Holdings, Ginne oversaw multiple outlets across Singapore, leading large teams of consultants and therapists. She specialized in training, operations, and service standardization, ensuring both staff performance and client satisfaction. Her expertise in leadership and customer service has shaped her reputation as a results-driven professional and mentor.

Ginne holds an ACTA certification and a CIBTAC Diploma in Aesthetic Treatments, alongside multiple WSQ credentials in facial care, service excellence, and adult training delivery. She is currently active as a freelance trainer and beauty professional, continuing to share her knowledge in areas such as eyebrow embroidery, eyelash extension, and facial care techniques.

Learners describe Ginne as patient, approachable, and highly experienced. Her classes blend technical precision with practical wisdom, empowering trainees to master their craft with confidence and professionalism. She is known for her nurturing teaching style and her ability to bring out the best in every learner.

Qualifications & Education

• CIBTAC Diploma in Aesthetic Treatment – Singtrain Academy
• WSQ, Micro Pigmentation (Micro-dermabrasion and embroidery) – Singtrain Academy
• WSQ, Provide Facial Treatment, Singtrain Academy
• Advance Certificate in Training and Assessment (ACTA) – NTUC Learninghub

Employment type: Part-Time

Official SOQ profile: soq.edu.sg/trainer/ginne-wai

How I help learners

I help supervisors turn chaotic shifts into coached teams — scripts, floor walks, and KPIs that make sense on the counter.

[SOQ profile demo]