Retail Upsell Script Lab

Ginne Wai is a veteran in the beauty and wellness industry with over 30 years of professional experience in aesthetic management, facial treatments, lash and brow services, and beauty education. Her career journey — from beauty therapist to district manager — reflects her deep commitment to excellence, service quality, and lifelong learning.

As a former District Manager at Mary Chia Holdings, Ginne oversaw multiple outlets across Singapore, leading large teams of consultants and therapists. She specialized in training, operations, and service standardization, ensuring both staff performance and client satisfaction. Her expertise in leadership and customer service has shaped her reputation as a ...