Balances List
Finance staff review user document balances from Financial ? Balances at the configured Admin URL. Balances reflect sales, commissions, offline decisions, and payout outcomes.
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Surfaces, roles and current terminology
| Surface | Current navigation terminology | Status |
|---|---|---|
| Balances list | Financial ? Balances / documents list | Core |
| Filters and export | Balances list search, filters, and export actions | Core |
| Related sales | Financial ? Sales List | Core |
| Payout impact | Financial ? Payout and Payout Requests | Core |
Permissions, settings and activation
- Staff need documents / financial list permissions.
- Reconcile balances against Sales List and approved payouts before paying anyone out-of-band.
- Instructor Panel financial views are role-scoped; Admin balances cover the platform set the role can see.
- Do not invent balance adjustments without a documented financial action.
Core workflows
Reconcile a user balance
- Open Financial ? Balances and locate the user or organization.
- Compare recent sales, refunds, commissions, and payout history for that account.
- Explain any gap with source documents before approving a payout.
- Export or record the reconciliation result for audit follow-up.
Investigate an unexpected total
- Filter the balances list to the affected period or user.
- Open linked sales and payout request records.
- Check for pending offline payments or rejected payouts that still affect availability.
- Correct only through supported financial actions; avoid manual database edits.
Result states
- Success: Listed balances match sales and payout history for the sampled accounts.
- Pending: Offline payment approval or payout request still in flight changes the expected available amount.
- Denied: The staff role lacks financial document permissions.
- Error: Filter, export, or document load failures block review; narrow filters and retry after checking logs.