Payout Requests
Finance staff approve or reject instructor and organization withdrawal requests from the Payout Requests queue at the configured Admin URL.
Live screenshot from the SOQ beauty demo (aiacademy.aiee.dev). Controls in the image are not clickable.
Surfaces, roles and current terminology
| Surface | Current navigation terminology | Status |
|---|---|---|
| Pending requests | Financial ? Payout ? Requests | Core |
| Request detail | Open a payout request to view amount and destination | Core |
| History | Financial ? Payout ? History | Core |
| Balance context | Financial ? Balances | Core |
Permissions, settings and activation
- Only staff with payout permissions should approve requests.
- Match the requested amount to available balance before approval.
- Complete the out-of-platform payment before or as part of approval according to your finance SOP — never skip evidence.
- Rejection should leave a clear reason for the instructor Panel view.
Core workflows
Approve a pending request
- Open Financial ? Payout ? Requests and select a pending item.
- Verify user identity, destination account, and Balances List availability.
- Execute the external payout and retain proof.
- Approve the request in Admin and confirm it moves to history.
Reject an invalid request
- Open the request and document why it cannot be paid.
- Reject with a concise reason the instructor can act on.
- Ask the user to update payout details or resolve balance issues.
- Recheck the queue to ensure the item is no longer pending.
Result states
- Success: The request is approved or rejected once, and Panel/Admin history agree.
- Pending: Finance is waiting on bank confirmation or clarifying details.
- Denied: Staff lack permission, or the request fails balance and detail checks.
- Error: Concurrent approvals or save errors risk double pay; stop and reconcile immediately.