Surfaces, roles and current terminology

Permissions, settings and activation

• The user must have a valid course entitlement that has not expired or been revoked.
• Content visibility can depend on publication state, prerequisites, sequence, release date, or session time.
• Assignments and course forums can be feature-gated; chat and notes must be enabled where settings expose them.
• Live-session access also depends on the configured provider and the session's availability window.

Core workflows

Learn and record progress

1. Open Panel ? My Courses and select Continue Learning.
2. Use the course sections to open the next available content item.
3. Complete the item using its displayed action and allow progress to save before leaving.
4. Return to the course overview to confirm the updated completion percentage.

Collaborate or submit work

1. Use course chat for course-scoped messages and notes for personal learning notes where available.
2. Open an assignment, read its requirements and due date, then submit through the assignment control.
3. Use the course forum for topic-based discussion when activated and enabled.
4. Return later to review replies, grades, or requested changes.

Join a live session

1. Open the live-session item from the Learning Page near its scheduled time.
2. Confirm the displayed timezone and session status.
3. Use Join when the control becomes available.
4. If no link appears, verify entitlement and session state before contacting support.

Learner Lifecycle Operations (Sprint 4)

Course Deferment & Transfer Request

When unforeseen circumstances (e.g., medical reasons, personal emergencies, scheduling conflicts) prevent continuing with the current cohort:

1. Navigate to Panel → My Purchases (/panel/webinars/purchases).
2. On the enrolled course card, open the action dropdown menu and select Request Deferment / Transfer.
3. Choose the request Type: deferment (postpone to a future intake), transfer (switch to another active class), or withdrawal (formal withdrawal).
4. Enter the detailed Reason (minimum 5 characters).
5. (Optional) Select target course or intake ID (to_webinar_id / to_intake_id).
6. Upload supporting verification documents (e.g. Medical Certificate, official employer letter, max 10MB).
7. Submit the request. A lifecycle record is logged in class_transfers with status pending_deferment for academic operations review.

Absence Justification & Make-up Class Registration

Learners who miss a live lecture or practical session can register for an authorized make-up class to fulfill attendance criteria (e.g. 75% WSQ requirement):

1. In Panel → My Purchases / Attendance, locate the missed session or select Request Make-up.
2. Fill in the justification reason and attach valid proof documents (e.g. Medical Certificate - MC, excuse letter).
3. Upon submission, a MakeUpSession record is created (status: pending) and an automated support ticket (Absence Justification & Make-up Request #ID) is assigned to the Academic & Attendance Support team.
4. Once the trainer or operations admin reviews and approves the request, the system automatically triggers AttendanceCalculationService::calculateStudentAttendance(), updating attendance percentage and restoring assessment/certification eligibility.

Result states

• Success: Eligible content opens, completion persists, submissions are recorded, and live sessions can be joined during the allowed window.
• Pending: Content is scheduled, a submission awaits grading, a prerequisite remains incomplete, a live session has not opened, or a deferment/make-up request is pending review.
• Denied: Entitlement is missing/expired, content is locked, the attempt is closed, or the collaboration feature is unavailable.
• Error: Content playback, progress save, upload, chat, or live-provider launch fails; preserve submission evidence and report the exact item and time.

Related guides

• Panel Courses
• Assignments
• Course Support
• Live Classes
• Cart and Checkout